Payments
Payment succeeded but plan is not active
What to do when a successful payment has not updated the account.
Updated 25 Jul 2026 2 min read
Quick answer
Payment confirmation normally updates the plan automatically. If it does not, keep the Razorpay payment and order IDs and contact support from the registered email.
What to do
- 1
Do not make a duplicate payment.
- 2
Confirm you are logged into the purchasing email.
- 3
Copy the payment ID and order ID from the receipt.
- 4
Send both IDs, your email and phone number to support.
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