Data
Mock or error log is not saving
Troubleshoot tracker entries that fail to persist.
Updated 25 Jul 2026 2 min read
Quick answer
A save can fail because of connectivity, authentication expiry or a plan quota. Read the error message, confirm the account and retry only after correcting the cause.
What to do
- 1
Copy any unsaved notes before refreshing.
- 2
Check the visible error message.
- 3
Confirm your plan has remaining access.
- 4
Sign in again if the session expired.
- 5
Send support the error and route if it continues.
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